Tines Trust Center

Find resources for the latest security and privacy information.

  • Privacy

    Our customers' privacy is important

    As well as providing privacy tools such as granular data residency and retention, we collect the minimum amount of user data strictly necessary to allow our services to operate. We do not run or make money from ads.

    Below is a summary of the data we collect, as well as the 3rd parties we leverage and the data we may share with them.

    Contact forms on this website

    Personal Data: Company name, email address, first name and last name

     
    Sending emails

    3rd party: Sendgrid
    Personal data shared: email address

     
    Handling payments

    3rd parties: ChargeBee and Stripe
    Personal data shared: various types of data as specified in the privacy policy of the service

     

    Customer relationship management

    3rd party: HubSpot CRM
    Personal Data: email address, company name, first name and last name

     
    Analytics (tines.io and docs.tines.io)

    3rd-party: Google Analytics

    Personal data: cookies and usage data

     
    Log files and error tracking

    3rd party: LogsHero and HoneyBadger

    We gather certain information automatically. This information may include: Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp.

     

    View complete privacy policy.


    If you have questions about the data we collect and how we protect it, contact us at support@tines.io

  • Security

    We follow extensive practices to track and protect your information through a comprehensive controls framework.

     

    Strong data encryption

    Our cloud services data is encrypted using Transport Layer Security (TLS) with strong ciphers and key-lengths by default.

    Single tenant architecture

    Every cloud instance of Tines is single tenant, ensuring every customers data uses dedicated and segregated infrastructure including data-at-rest encryption keys.

    Multifactor authentication by default

    Tines enforces mandatory two-factor authentication across all accounts.

    Reporting security vulnerabilities

    If you wish to report a security vulnerability, please contact support@tines.io.