Tines Trust Center

Find resources for the latest security and privacy information.

  • Privacy

    Our customers' privacy is important

    As well as providing privacy tools such as granular data residency and retention, we collect the minimum amount of user data strictly necessary to allow our services to operate. We do not run or make money from ads.

    Below is a summary of the data we collect, as well as the 3rd parties we leverage and the data we may share with them.

    Contact forms on this website

    Personal Data: Company name, email address, first name and last name

     

    Customer relationship management

    3rd party: HubSpot CRM
    Personal Data: email address, company name, first name and last name

    Email Processing

    3rd parties: GMail by Google
    Personal data shared: various types of data as sent in emails to employees and company

     

    Analytics (tines.io and docs.tines.io)

    3rd-party: Google Analytics

    Personal data: cookies and usage data


    Tools Used within the Tines Customer Tenants


    Sending emails

    3rd party: Sendgrid
    Personal data shared: email address

    Note, Sendgrid is only used within tenants hosted in the Tines Cloud and not customer hosted on-premise tenants.


    Log files and error tracking

    3rd party:LogsHero and HoneyBadger

    We gather certain information automatically. This information may include: Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp.

    Note, LogsHero and HoneyBadger are only used within tenants hosted in the Tines Cloud and not customer hosted on-premise tenants.

    Template Management
    3rd Party: Algolia

    Algolia is used to manage Tines' public and private agent templates. Insofar as any personal information is searched for within templates or included in customer-created private templates (e.g. company name, email addresses) this information will be stored within Algolia.  

    Infrastructure

    3rd Party: Digital Ocean

    Digital Ocean operates worldwide infrastructure and server hosting facilities which Tines Security Services Ltd use for hosting customer cloud Tenants and our commercial website https://tines.io. Tines Security Services Ltd owns and controls logical access to the infrastructure maintained by Digital Ocean who maintain the physical security of the servers, network and the data center.

    View complete privacy policy.


    If you have questions about the data we collect and how we protect it, contact us at support@tines.io

  • Security

    We follow extensive practices to track and protect your information through a comprehensive controls framework.

     

    Strong data encryption

    Our cloud services data is encrypted using Transport Layer Security (TLS) with strong ciphers and key-lengths by default.

    Single tenant architecture

    Every cloud instance of Tines is single tenant, ensuring every customers data uses dedicated and segregated infrastructure including data-at-rest encryption keys.

    Multifactor authentication by default

    Tines enforces mandatory two-factor authentication across all accounts.

    Reporting security vulnerabilities

    If you wish to report a security vulnerability, please contact support@tines.io.