Tines Trust Center
Find resources for the latest security and privacy information.
Our customers' privacy is important
As well as providing privacy tools such as granular data residency and retention, we collect the minimum amount of user data strictly necessary to allow our services to operate. We do not run or make money from ads.
Contact forms on this website
Personal Data: Company name, email address, first name and last name
Customer relationship management
3rd party: HubSpot CRM
Personal Data: email address, company name, first name and last name
3rd parties: GMail by Google
Personal data shared: various types of data as sent in emails to employees and company
Analytics (tines.io and docs.tines.io)
3rd-party: Google Analytics
Personal data: cookies and usage data
Tools Used within the Tines Customer Tenants
3rd party: Sendgrid
Personal data shared: email address
Note, Sendgrid is only used within tenants hosted in the Tines Cloud and not customer hosted on-premise tenants.
Log files and error tracking
3rd party:LogsHero and HoneyBadger
We gather certain information automatically. This information may include: Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp.
Note, LogsHero and HoneyBadger are only used within tenants hosted in the Tines Cloud and not customer hosted on-premise tenants.
3rd Party: Algolia
Algolia is used to manage Tines' public and private agent templates. Insofar as any personal information is searched for within templates or included in customer-created private templates (e.g. company name, email addresses) this information will be stored within Algolia.
3rd Party: Digital Ocean
Digital Ocean operates worldwide infrastructure and server hosting facilities which Tines Security Services Ltd use for hosting customer cloud Tenants and our commercial website https://tines.io. Tines Security Services Ltd owns and controls logical access to the infrastructure maintained by Digital Ocean who maintain the physical security of the servers, network and the data center.
If you have questions about the data we collect and how we protect it, contact us at firstname.lastname@example.org
We follow extensive practices to track and protect your information through a comprehensive controls framework.
Strong data encryption
Our cloud services data is encrypted using Transport Layer Security (TLS) with strong ciphers and key-lengths by default.
Single tenant architecture
Every cloud instance of Tines is single tenant, ensuring every customers data uses dedicated and segregated infrastructure including data-at-rest encryption keys.
Multifactor authentication by default
Tines enforces mandatory two-factor authentication across all accounts.
Reporting security vulnerabilities
If you wish to report a security vulnerability, please contact email@example.com.